Return and Refund Policy

At Linen Clothing Shop, we are committed to offering high-quality apparel inspired by timeless, minimalist design. We want you to feel completely satisfied with every purchase. This Return and Refund Policy explains the conditions under which you may return an item and the process for receiving a refund. Please read it carefully before initiating a return.

Our Commitment to Quality and Satisfaction
We carefully curate our collection to reflect contemporary, durable style. However, if for any reason you are not entirely happy with your purchase, we are here to help. Your satisfaction is important to us, and this policy is designed to make returns as straightforward as possible.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, unwashed, and in the same condition that you received it.
• All original tags, labels, and packaging must remain attached and intact.
• The item must not show any signs of wear, alteration, or damage caused by the customer.
• For hygienic reasons, certain categories of items (such as undergarments or accessories) may not be returnable. Specific product pages will indicate any exceptions.

We strongly recommend trying on items with care before removing any tags or disposable seals.

How to Initiate a Return
To start a return, please contact our customer care team through the contact information available on our website. You will need to provide your order number, the name of the item you wish to return, and the reason for the return. Our team will then guide you through the process.

Please ensure that the returned item is securely packaged to prevent damage during transit. You are responsible for the proper packaging of the return. We reserve the right to refuse a return if the item arrives damaged due to inadequate packaging.

Return Process Timing
Once you have contacted us and been authorized to return an item, you should send the product back to the designated location provided by our team. Please allow a reasonable period for your return to reach us and for the inspection to be completed. You will receive a notification once your return has been received and inspected.

Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original method of payment.

Please note the following regarding refunds:

• The refund will cover the purchase price of the returned item.
• Any shipping or handling charges originally paid may not be refundable, unless the return is due to our error (e.g., wrong item sent, defective product).
• Depending on your payment provider, it may take some additional days for the refund to appear in your account.

If you receive a refund and later we determine that the returned item does not meet the eligibility conditions (for example, it has been worn or damaged), we reserve the right to charge the original amount back to your payment method or deny the refund.

Non-Returnable Items and Exceptions
The following items are generally not eligible for return or refund:

• Items marked as final sale or non-returnable on the product page.
• Items that show clear signs of use, alteration, washing, or damage after delivery.
• Items returned without original tags or in damaged packaging.

If you receive a defective or incorrect item, please contact us immediately. Such cases will be handled separately and may not follow the standard return procedure.

Exchanges
We do not offer direct exchanges. If you wish to receive a different size or color, please return the original item for a refund as described above and place a new order for the desired item. This ensures you receive the new item as quickly as possible.

Customer Responsibility
You are responsible for ensuring that returned items meet all the conditions outlined in this policy. We strongly recommend keeping proof of return shipment in case of loss or damage during transit. Linen Clothing Shop is not responsible for items lost or damaged while being returned to us.

Changes to This Policy
We may update this Return and Refund Policy from time to time. Changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the updated policy.

Contact Us
If you have any questions regarding this Return and Refund Policy, please reach out to our customer care team through the contact methods provided on our website. We will do our best to assist you promptly and fairly.

Thank you for shopping at Linen Clothing Shop. We appreciate your trust and are dedicated to ensuring your satisfaction with every purchase.